RS
Rahmat Setiawan
Co-founder & CEO
12 years at Maersk. Believes a B/L should fit on one page.
Our story
Built by traders.
Built by traders.
Run for traders.
In 2018, three ex-shippers and one FMCG buyer got tired of explaining why their cargo was sitting at port for the fourth time that quarter. They built Pacexports to do something the industry hadn't: own every link of the export chain under one accountable team.
The problem we set out to fix
Export shouldn't take seven phone calls.
Until 2018, a single container moving from an Indonesian factory to a Dubai warehouse touched at least seven parties: sourcing agent, factory, fumigation contractor, freight forwarder, customs broker, destination forwarder, and consignee — each with their own paperwork, billing, and excuses when something went wrong.
Our founders had spent a decade watching honest buyers get burned by this fragmentation. The fix wasn't a new app or marketplace. It was simpler: own all seven roles, end the finger-pointing, send one invoice.
Eight years later, we're still operating on that principle. When something goes wrong with your shipment, you have one phone number to call, and the person picking up has authority to fix it.
Headquartered in
Jakarta, Indonesia
Operations across Surabaya, Singapore, and Dubai
By the numbers
Eight years. Real receipts.
1,200
Containers / year
FCL 20ft + 40ft HC
935
Active SKUs
Across 7 categories
99%
On-time delivery
2025 rolling avg
85
Team members
Jakarta + 3 offices
Our journey
Eight years of building.
2018
Founded in Jakarta
Four founders, one container moved in the first quarter.
2019
First Nestlé authorization
Authorized export channel for Nestlé Indonesia FMCG range.
2020
Pandemic pivot
Built our own QC photo-reporting workflow when buyers couldn't travel.
2021
Dubai office opened
Local destination team in Jebel Ali Free Zone for GCC buyers.
2023
500+ active SKUs
Catalog crossed 500 SKUs. ISO 9001 certified.
2025
7 categories complete
Added Industrial & Solar — our seventh core category.
2026
Today
935 SKUs, 1200 containers/year, 40+ countries.
What guides us
Mission, vision, values.
Mission
Make global trade as simple as a domestic order. Own every link in the export chain so buyers can focus on selling, not chasing paperwork.
Vision
To be the most trusted export channel for Indonesian and Southeast Asian goods — the partner global buyers call first.
Values
- • Accountable. One throat to choke.
- • Honest paperwork. Always.
- • Show up when it's hard.
Leadership
The team you'll actually meet.
No call-center fronts. Every Pacexports account is run by a named operator who knows your business.
SA
Siti Amelia
Co-founder & COO
Ex-Unilever FMCG buyer for MENA. Built our QC photo-reporting standard.
BP
Budi Pratama
Head of Operations
Runs Jakarta + Surabaya yards. Has personally loaded 4,000+ containers.
LH
Linda Hartono
Head of Compliance
Customs broker since 2009. Handles BPOM, Halal, CoO end-to-end.
Certifications & memberships
Audited. Verified. Members in good standing.
ISO 9001
Quality Mgmt
ISO 22000
Food Safety
FIATA
Member
GPEI
Exporter Assoc.
KADIN
Indonesia
AEO
Auth. Operator
Want to know the people behind the receipts?
Schedule a 30-minute call with our team. Bring your toughest export question.